FAQ

1. What is Novazo Fashion?
Novazo is your online destination for trending men’s and women’s style. We curate the latest looks directly from global manufacturers, allowing us to offer fresh, high-quality fashion at a fraction of the traditional retail price by cutting out the brick-and-mortar markup.

2. How do I know which size to pick?
Since we source from different international designers, sizing can vary between items.

• Always check the Size Chart linked on each specific product page.

• Don’t just guess based on your usual "S/M/L"—compare your measurements (bust, waist, hip) to the chart.

• If you prefer a looser fit, we often recommend sizing up.

3. How do I place an order?
It’s easy to update your wardrobe:

• Select your favorite pieces for Men or Women.

• Choose your size and color, then click "Add to Cart."

• Proceed to checkout, enter your shipping info, and pay securely.
  You’ll get an email confirmation instantly, and tracking info as soon as it ships.

4. Do you ship worldwide?
Yes! We deliver style to fashion lovers all over the globe. Whether you are in the US, Europe, or beyond, we bring the trends to you.

5. How long does shipping take?
To keep prices low and styles fresh, we ship directly from our overseas partners.

• Standard shipping typically takes 7–15 business days.

• Processing time (packing and quality check) takes 1–3 days before shipment.
  We appreciate your patience—good style is worth the wait!

6. Why did I receive only part of my order?
We source from multiple specialized warehouses to get you the widest variety of styles. If you ordered a jacket and a pair of shoes, they might ship from different locations and arrive in separate packages. Rest assured, the rest of your look is on its way!

7. What materials are the clothes made of?
We list the fabric composition (e.g., Cotton, Polyester, Spandex blend) in the "Product Details" section of every item. Please read this description to know exactly how the fabric will feel and stretch.

8. Are the colors exactly like the photos?
We do our best to display accurate colors. However, due to studio lighting and different phone/computer screen settings, the actual color of the garment may vary slightly from what you see online.

9. Can I change my order after placing it?
We process orders quickly to get them to you fast. If you need to change a size or address, please email us within 12 hours. Once an order has been processed by our warehouse, we cannot make changes.

10. What is your return policy?
We want you to love your look. If an item doesn't fit or isn't what you expected, you can return it within 30 days of receiving it.

• Items must be unworn, unwashed, and with original tags attached.

• Please contact support to start a return.

• Note: Intimate items (like lingerie or swimwear) may have restrictions for hygiene reasons.

11. What if I receive a defective item?
Quality is our priority. If you receive a damaged or incorrect item:

• Snap a photo of the defect.

• Email it to our support team immediately.

• We will send a free replacement or issue a full refund—no hassle.

12. Do I have to pay for customs?
For most standard orders, you will not be charged extra fees. However, depending on your country's import laws and order value, customs taxes may occasionally apply. These are the responsibility of the customer.

13. Is my payment secure?
100%. We use encrypted SSL security to ensure your credit card and personal information is completely protected. We accept major credit cards, PayPal, and other secure payment methods.

14. How can I contact you?
Have a style question or need help with an order? Our team is here for you. Use the "Contact Us" page or email us directly. We aim to respond to all fashion inquiries within 24 hours.